Return and refund policy

Thank you for shopping at ModeTilAlle .
Our online store offers modern clothing and accessories inspired by Danish design and everyday comfort. Each product is thoroughly inspected by our Quality Control team before packaging to ensure customer satisfaction.

🎁 Return Policy – Overview

We want every order to meet your expectations, but we understand that returns are sometimes necessary. Please read the guidelines below before requesting a return.

⏱ Processing time for orders

  • Orders are processed and shipped within 3-5 business days after payment is confirmed.
  • If you wish to cancel your order, please contact us before the item has been shipped .
  • Orders cannot be cancelled after they have been shipped.

✅ Return and Refund Policy

  • You can request a return within 30 days of receiving your order.
  • Items must be unworn, unwashed, and undamaged , and include all original labels and packaging.
  • We do not accept returns of goods that:
    • Has been used, washed, or altered.
    • Lacks labels or original packaging.
    • Cannot be resold due to personal use.

Damaged or incorrect items:
If you receive a defective, damaged, or incorrect item, please contact us immediately with photos as documentation. Please wait for instructions from our customer service before returning the item.

🔄 How to return

  1. Receive your order → dissatisfied with the purchase.
  2. Contact customer service via email: service@modetilalle.com
  3. Get confirmation and wait for the correct return address from our support team.
  4. Return the item to the address provided and keep proof of postage.
  5. The refund will be processed after receipt and approval of the returned item.

📦 Return address

4/F, Building B, Ke Sui Golden Valley Industrial Park,
No. 1 Dongfeng West Road, Dali Village, China.

(Note: Returns sent to a different address cannot be processed.)

🚚 Return shipping costs

  • Customer's responsibility:
    If the return is due to personal reasons (incorrect size, style or preference), the customer pays for the return shipping.
  • Our responsibility:
    If the return is due to a damaged, defective, or incorrect item , ModeTilAlle will cover the return costs.

Please note: Any shipping fees paid by the customer are non-refundable .

💳 Refund time

  • Refunds are processed within 3 business days of receipt and confirmation of the returned item.
  • Please note that your bank or payment provider may take extra time before the amount appears in your account.

⚠ Important notes

  • Do not return goods to the original sender's address.
    Customer service will confirm the correct return address after reviewing your request.
  • No restocking fee will be charged.
    However, the customer is responsible for the return shipping, unless the fault is ours.

📬 Contact Information

If you have any questions or need assistance with your order, please contact us:
📧 Email: service@modetilalle.com

Thank you for choosing ModeTilAlle .
We do our best to give you a safe, pleasant and stylish shopping experience. ✨🇩🇰