Contact us
Do you have any questions? Need help with an order? Or would you just like to share some Danish hygge?
We would love to hear from you — your messages always brighten our day.
💌 Contact us
If you can't find what you're looking for on our FAQ or information pages, don't worry — we're just a message away.
📧 Email: service@modetilalle.com
When contacting us, please include the following information so we can help you more quickly:
- Your full name
- Contact phone number
- City or region
- Product images (for returns, exchanges, or damaged goods)
We strive to respond within 24 hours (excluding Sundays).
🕘 Customer service opening hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed (but you can still send us an email — we'll reply on Monday!)
❓ Frequently Asked Questions
Q: How long will it take to receive my package?
A: Orders are processed within 3-5 business days before shipment.
Delivery usually takes 15–20 business days , depending on your location.
Please note that public holidays may slightly delay delivery time.
Q: What is your return policy?
A: Once we have received and inspected the returned item, we will process your refund or exchange within 14 days .
Q: How can I contact you regarding my order?
A: You can easily send us an email at service@modetilalle.com or use the contact form on this page — we'll be happy to help!
Thank you for choosing ModeTilAlle .
We're here to make your shopping experience as pleasant and cozy as a true Danish hygge evening. ✨🇩🇰